AVAYA is an American multinational technology that provides cloud communications Along with on-premises services and workstream collaboration services. The company’s platform includes unified communications (UCaaS), contact center other services. The company provides services to 220,000 customer locations in 190 countries.
Genesys® orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of their cloud, digital and AI technologies, organisations can realise Experience as a Service. With Genesys®, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement.
Genesys Cloud is a suite of cloud services for enterprise-grade communications, collaboration, and contact center management. Genesys solutions enable omnichannel interactions and empower call centres with artificial intelligence-powered self-service, voice, digital and workforce analytics.
Nice® is one of the largest software companies in Israel. The company develops cloud solution systems and customer yard systems for the world of call centers, CXone solutions based on advanced voice analytics, to improve the quality of customer service, maintain laws and procedures during customer care and prevent financial fraud
Verint® Systems is an American-Israeli company leading the world in the field of customer experience, customer experience experts in automation, artificial intelligence and cloud. Organizational knowledge management software.