ITNAV is a leading provider of advanced technological solutions and supplementary applications of contact center (CC) for Genesys and Avaya platforms.
With 20 years of experience as an innovating implementor and integrator we provide our customers the platform to deliver exceptional service for their clients and optimize their CC operations, turning them into effective tools for Sales, Marketing and Service.
ITNAV continues to innovate and deliver unique on-prem and CCaaS solutions. By doing so, we empower our customers to maintain a competitive edge, fulfill their business objectives, and achieve their strategic goals.
Much more then
We have more than 20 years of experience in delivering innovative and successful on-prem and CCaaS solutions. Our know-how and profound understanding of the complexities as well as possibilities that lie in Contact Center operations allows us to design and develop innovative solutions that equip managers and supervisors with essential tools to effectively monitor, manage, and enhance their Contact Center’s performance. In this way, our solutions empower our customers and help them maintain their competitive edge, attain their business objectives, and achieve their strategic goals.
Our Main Business
Service & Delivery
Advanced contact centers
Execution of high technology projects for the world of advanced service centers in a variety of channels.
Implementation of applications
Interfaces for CRM, sending SMS, whatsup, SIP interfaces, work from home and mobile, encryption and compliance with strict standards.
Application of IVR
Speech recognition, speaker recognition, dynamic and built-in AI routing.
Implementation the customer’s interactive tools
Omni Channel, CallBack, WhatsApp, SMS, Que control, Campaigns
Application of recording system
call recording, screen recording, feedback management, encryption and compliance with standards.
Provides insights and information about the processes at the call center including optimization of the telephone service processes.
Real-time reports, reports of the historical BI interfaces, interfaces to the organization’s systems.
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ASQ is a powerful tool that can help Contact Centers improve their performance. It is easy to use and provides managers with the data they need to make informed decisions.