ITNAVpro enables organizations to gain immediate value through efficient deployment and continuous optimization of IT, unified communication, contact center and customer experience management. We help you dramatically enhance customer acquisition, engagement, retention and long-term business growth via groundbreaking experience delivered across all touch points.
With more than a decade of experience, we have a proven track record providing our customers with experience management best practices, and helping them grow their business via ongoing streamlining of both internal and outbound customer-facing processes, and by placing at their disposal the metrics, analytics and actionable insights they need to quickly detect and adapt to changing market circumstances and requirements.
As Avaya business partner, we bring you the power and robustness of the very best in business continuity solutions, and peerless ease of use and management for industry-leading Avaya technology-based unified communication and contact center platforms.
We pride ourselves on serving as trusted advisers to organizations of any size – from small regional businesses to corporate enterprises with national and global reach – and make it a habit to take on your challenges, goals and objectives as our very own. We’re at your side always… from vision to detailed execution strategy.
Capitalize on our proven experience, via a uniquely comprehensive services portfolio:
- Business consulting
- Communication consulting
- Technical account consulting
- Technical delivery
- Program and project management
- Vertical expertise
- Communication best practices & analytics
- Configuration management
- Change management (MACs)
- Performance management
- Software release management
- 24/7 dedicated software support and hardware maintenance
- Remote resolution of 99% of all system alarms (via ITNAVpro EXPERTSM systems)
- Secure access linkage
- Multi-vendor support